Case Study

Business Issue – Team Performance

A regional social housing provider was dealing with the reality of moving out of the overarching umbrella of the Local Authority.  They were experiencing below par team performance because they were developing into a successful stand-alone business with a workforce of some 300 members.


The disconnection between management levels and also as across operational levels was a key issue. We designed a series of interventions which included the following:

  • Development and delivery of a bespoke Leadership Development Programme based on a broad landscape of techniques. This included Coaching models, Neuro-Linguistic Programming and also Action Centred Principles.
  • The delivery of targeted coaching to relevant people across the business.  This resulted in significant improvements in individual and also departmental performance.
  • Completion of a comprehensive diagnostic assessment of all Directors, Senior and also Middle Managers.  This resulted in a fully detailed report advising on each key person can get the best from his or her colleagues.
  • In addition we designed and delivered a project-based business improvement activities across the business.  This focussed on Directors through to the Front Line Staff.

What the Chief Executive had to say:

PWA unlimited are exceptional coaches. They have worked closely with the Executive and Senior Management team for a number of years to improve and develop communication and leadership skills. They are particularly skilled at troubleshooting, conflict resolution and confidence and resilience building.

Helping to transform one of our underperforming teams through their team building work and also individual mentoring. Because of this work, the unit began to perform highly effectively, confidently and successfully. Not only was the impact impressive for the business in terms of improved performance but also positive for team members in terms of self-confidence; motivation and morale.

They also took the trouble to understand our business and as a result, their interventions have been very effective. Staff respond well to their direct honest no-nonsense approach and trust them implicitly. Their coaching, team building and management training work with us has undoubtedly contributed to the success of the company, and as a result, winning the North-East Business of the Year Award (Durham and Wearside).  I am especially grateful to PWA Unlimited for their personal support and coaching over the years and as a result helping me learn and develop as a leader.

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Developing your business processes are key to creating sustainable business growth. Some areas to focus on when developing your processes are:

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