In most organisations there is generally a tendency for ‘process drift’ to occur where, as a result of such issues as intense workload and training, shortfalls processes are often short circuited and generally not followed correctly. When this occurs and is not corrected, the drift continues and eventually results in what were once robust processes becoming diluted and ineffective. This opens up the opportunity for errors and ‘on costs’ to occur as areas such as design, engineering and production begin to generate ineffective outputs as well as costly errors.
Most companies which have a quality accreditation such as ISO often rely upon the compulsory audits by the registering body to keep them on track. This usually results in a six or twelve-monthly tidy up. This can create the mind-set that the workforce don’t need to take care of the processes as the auditor will find issues and flag them up.
A useful way to avoid process drift and to put energy into maintaining and improving processes is to adopt the principle of an internal audit. This usually consists of appointing a member of staff to the role of Internal Audit and having them draw up and execute a programme for reviewing processes, issuing non-conformance reports and driving them to completion.
An alternative to this formal approach is to establish a process of peer review whereby on a rolling basis each department reviews another departments adherence to process and issues recommendations with regard to improvements.
The adoption of such a process will ensure that the company processes are maintained and continuously improved. This increases the value of the quality systems and represents a return on investment made by the company in the quality system and registration.
How We Can Support You
Do you need to get more from your processes but not sure how to do it?
We don’t use a one size fits all. We meet with you to identify the most appropriate way to work with you to develop your processes.
We provide the expertise to support you in your process development and provide you with recommendations of how to implement and formally adopt an Internal Audit concept designed to enhance the efficacy of the company processes.
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