Contact Us
Got a question about something you've read on pwaunlimited.co.uk, spotted an error in a review, or want to suggest a casino not on GamStop that we haven't covered yet? This page tells you what we can help with, what we can't, and the quickest way to reach us about each one.
What we can help with
Online Casinos is an independent research and comparison site. We don't operate any casino, hold any player funds, or process deposits and withdrawals ourselves. That shapes what we're able to answer directly:
- Review accuracy — if a bonus figure, wagering term or game count on one of our pages looks out of date, tell us and we'll check it against the operator's current terms.
- Ratings and ranking questions — if you want to know why one site scored higher than another, or how our editorial rating works, we're happy to explain the reasoning.
- Site suggestions — if you think a casino not on GamStop deserves a look, send the name and we'll add it to our research list.
- General feedback — typos, broken links, unclear explanations. All useful, all read.
What we can't help with
Because we're a review site and not a casino operator, some requests need to go elsewhere:
- Account issues, deposits or withdrawals — these belong with the casino's own support team, reachable through live chat or email once you're registered with them.
- Bonus disputes — wagering requirements, terms breaches and payout delays are between you and the operator. Their support desk and, if needed, the licensing authority named in their terms are the right first steps.
- Verification and ID checks — casinos handle their own know-your-customer processes; we have no access to your account or documents.
- Legal or financial advice — we write general guidance, not personal advice. If gambling is affecting your finances or wellbeing, our Responsible Gambling page has practical next steps and support options.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, which usually saves you a wait:
- Read our Non Gamstop Casinos UK 2026 guide for current rankings, bonus terms and how each site compares on payments and games.
- Check our About Us page for how we research and rate operators, including how commission does and doesn't affect a listing.
- Review the Terms and Conditions page if your question is about how this site itself operates, rather than about a specific casino.
How we handle enquiries
Every message is read by a real person on the editorial side, not routed to a call centre. We check reader-submitted corrections against the operator's own terms pages before making any change, so a fix might take a little longer than a same-day reply — but it means what you see updated is accurate, not just amended.
We treat every enquiry the same way regardless of whether it relates to a top-ranked brand or one further down a comparison table. No operator gets faster attention because of a commercial relationship, and none can request a change to a rating.
A note on responsible gambling contact
If you're reaching out because you're worried about your own gambling, or someone else's, that's not a query we can resolve through a contact form. Our Responsible Gambling page sets out self-exclusion options, spending controls and where to find independent support services. It's written specifically for that situation and is a better starting point than a general enquiry.
Whatever the reason for getting in touch, keep it specific — a page URL, a casino name, or a screenshot of the term in question helps us look into it properly and reply with something useful rather than a generic answer.